DNAsupport

Delivery 2

• Where's my copy? How long should I wait for my subscription?
• When was the latest copy of DNA mailed to subscribers?

Print + Digital Subscriptions 7

• How do I subscribe to DNA?
• What's a Monthly Print recurring subscription?
• How do I change my subscription address?
• Where's my copy? How long should I wait for delivery?
• Can I cancel a subscription and receive a refund?

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Subscriber Zone 1

• What is the Subscriber Zone?

Delivery 3

• How long will my order take to be delivered?
• My issue is damaged, can I get another copy?
• Can you track my order?

Shipping and postage charges 1

• Is shipping and postage included in prices quoted?

Checkout 3

• I'm getting a PAYMENT FAILED error at checkout
• Can I pay with PayPal?
• How to I pay for orders?

General 19

• What is a Pocketmags account?
• How do I read a digital edition? What devices does Pocketmags work on?
• I have made a purchase but it is not showing up in my library, how do I fix this?
• I've ordered a subscription when will it start?
• Why should I subscribe to DNA?

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Android Apps 2

• How do I login to my Pocketmags account on the Android apps?
• How do I download the app for my title?

Apple / iTunes app 9

• My app won’t load past the splash page, how can I fix this?
• How do I download last year’s/ older issues?
• When I click Read the pages are black but the navigation still works?
• I’ve downloaded an issue but it won’t load/ has wrong/ missing pages, what do I do?
• I’ve made a purchase but the issue/ subscription hasn’t appeared in my account.

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Pocketmags 6

• How it works - Apple
• How it works - Android
• How it works - Amazon Kindle
• How it works - Windows apps
• How it works - Windows Phone

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Activating Digital access 1

• How to activate Digital + Online Edition access

Kindle Fire 2

• Page not found when logging in?
• Unable to find / download Pocketmags app?

FAQ 2

• How do I contact DNA?
• How do I give feedback?

Getting Started 0

Website 6

• I have an iTunes Digital subscription - can I access the Subscriber Zone on the DNA website?
• How do I register for a free DNA membership?
• I want to register on the DNA website. Is the registration completely free? What is NSFW-ish?
• I can't change my password - it won't save?
• I'm have an iTunes Digital subscription - can I access the Subscriber Only Zone on the DNA website?

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Website: Model & Photographer Submissions 2

• How to be featured on the DNA website
• I've submitted my photos, when will they be published?

Magazine: Model & Photographer Submissions 1

• How do I submit a model for the magazine?

Advertising in DNA 1

• Advertising with DNA

Canadian Stockists 1

• Where can I buy DNA in Canada?

UK Stockists 1

• Where can I buy DNA in the UK?