How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Where's my copy? How long should I wait for my subscription?
How long will my order take to be delivered?
Shipping and postage charges
Is shipping / postage included in prices quoted?
What is a Pocketmags account?
How do I read a digital edition? What devices does Pocketmags work on?
I have made a purchase but it is not showing up in my library, how do I fix this?
I've ordered a subscription when will it start?
Why should I subscribe to DNA?
See all 19 articles
How do I login to my Pocketmags account on the Android apps?
How do I download the app for my title?
Apple / iTunes app
My app won’t load past the splash page, how can I fix this?
How do I download last year’s/ older issues?
When I click Read the pages are black but the navigation still works?
I’ve downloaded an issue but it won’t load/ has wrong/ missing pages, what do I do?
I’ve made a purchase but the issue/ subscription hasn’t appeared in my account.
See all 8 articles
How it works - Apple
How it works - Android
How it works - Amazon Kindle
How it works - Windows apps
How it works - Windows Phone
See all 6 articles
Page not found when logging in?
Unable to find / download Pocketmags app?