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Contact us:- AU Toll Free: 1 300 362 624 | NZ Local Call: 09 888 0362 | USA CAN Toll Free: 1 888 236 2624 | UK Toll Free: 0808 1648 362 | ROW: +61 2 8999 1362AU Toll Free: 1 300 362 624 | NZ Local Call: 09 888 0362 | USA CAN Toll Free: 1 888 236 2624 | UK Toll Free: 0808 1648 362 | ROW: +61 2 8999 1362
Knowledge base
Subscriptions | Subscriber Zone
Delivery
2
Where's my copy? How long should I wait for my subscription?
When was the latest copy of DNA mailed to subscribers?
Print + Digital Subscriptions
7
How do I subscribe to DNA?
What's a Monthly Print recurring subscription?
How do I change my subscription address?
Where's my copy? How long should I wait for delivery?
Can I cancel a subscription and receive a refund?
View all 7
Subscriber Zone
2
What is the Subscriber Zone?
Syncing iTunes with Pocketmags
DNAstore
Delivery
3
How long will my order take to be delivered?
My issue is damaged, can I get another copy?
Can you track my order?
Shipping and postage charges
1
Is shipping and postage included in prices quoted?
Checkout
3
Payment Error: Where do I enter my Credit Card's Expiry date and CVC at checkout?
Can I pay with PayPal?
How to I pay for orders?
Digital + Online Editions
General
18
What is a Pocketmags account?
How do I read a digital edition? What devices does Pocketmags work on?
I have made a purchase but it is not showing up in my library, how do I fix this?
I've ordered a subscription when will it start?
Why should I subscribe to DNA?
View all 18
Android Apps
2
How do I login to my Pocketmags account on the Android apps?
How do I download the app for my title?
Apple / iTunes app
9
My app won’t load past the splash page, how can I fix this?
How do I download last year’s/ older issues?
When I click Read the pages are black but the navigation still works?
I’ve downloaded an issue but it won’t load/ has wrong/ missing pages, what do I do?
I’ve made a purchase but the issue/ subscription hasn’t appeared in my account.
View all 9
Pocketmags
6
How it works - Apple
How it works - Android
How it works - Amazon Kindle
How it works - Windows apps
How it works - Windows Phone
View all 6
Activating Digital access
1
How to activate Digital + Online Edition access
Kindle Fire
2
Page not found when logging in?
Unable to find / download Pocketmags app?
General
FAQ
2
How do I contact DNA?
How do I give feedback?
Getting Started
0
DNA Website
Website
6
I have an iTunes Digital subscription - can I access the Subscriber Zone on the DNA website?
How do I register for a free DNA membership?
I want to register on the DNA website. Is the registration completely free? What is NSFW-ish?
I can't change my password - it won't save?
I'm have an iTunes Digital subscription - can I access the Subscriber Only Zone on the DNA website?
View all 6
Model & Photographer Submissions
Website: Model & Photographer Submissions
2
How to be featured on the DNA website
I've submitted my photos, when will they be published?
Magazine: Model & Photographer Submissions
1
How do I submit a model for the magazine?
Advertising
Advertising in DNA
1
Advertising with DNA
Retail Outlets
Canadian Stockists
1
Where can I buy DNA in Canada?
UK Stockists
1
Where can I buy DNA in the UK?