COVID-19 UPDATE

Australia Post have advised that additional time for delivery needs to be allowed to all countries.


For more information regarding International delivery delays - please visit the latest Australia Post updates:-   https://dnam.ag/COVID-19




DNA is mailed from Sydney, Australia through Australia Post.


Shipping times do vary and are out of DNA's control.


Australian customers: you should allow A 21 business days for your order to be delivered as Australia Post do, unfortunately, experience unexplained delays. On average though, your order   should arrive within 5 business days. 


International customers: delivery can take upwards of 28 business days to arrive, particularly to the US where Homeland Security delays are very common. Delays are also common during the busy Christmas holiday period, particularly to Canada.

 

If your order hasn't arrived after these estimated shipping times have passed, before contacting us, please check first with your local post office as they may be holding your parcel, especially if it does not fit into your mailbox.


DNA is mailed via Australia Post. 

*maximum of one issue per subscription year will be re-shipped due to non-delivery.



If you have any further queries please contact us here.