Apple / iTunes app

My app won’t load past the splash page, how can I fix this?
Simply delete the app (by holding your finger on the app logo until it wobbles and then clicking the cross) and then redownload it from the App Store (...
Sat, 15 Oct, 2016 at 10:53 AM
How do I download last year’s/ older issues?
If available, you can press the down arrow on the magazine selection window to go through the years on the app. Contact If you have any furthe...
Sat, 15 Oct, 2016 at 10:53 AM
When I click Read the pages are black but the navigation still works?
This suggests that you may be running low on capacity on your iPad and the iOS is auto-deleting content. Please free up some space on your iPad if appl...
Sat, 15 Oct, 2016 at 10:54 AM
I’ve downloaded an issue but it won’t load/ has wrong/ missing pages, what do I do?
Please delete the issue and redownload it – to do this click ‘My Library’ on the iPad and click the red cross next to the issue in question, on the iPh...
Sat, 15 Oct, 2016 at 10:55 AM
I’ve made a purchase but the issue/ subscription hasn’t appeared in my account.
If you haven’t already, please register a Pocketmags account by clicking login/register in the top right corner of the app homepage and then contact he...
Sat, 15 Oct, 2016 at 10:55 AM
If I buy a magazine for my iPad can I see it on my iPhone?
Yes and if you buy for one device then it will normally work on the other. If you create a pocketmags account, you can use this to sync your devices...
Sat, 15 Oct, 2016 at 10:55 AM
How do I cancel a recurring subscription?
Open the app store on your device, go to the ‘featured’ page, scroll to the bottom and click on your apple id. Enter your password and then click manag...
Sat, 15 Oct, 2016 at 10:55 AM
I’m getting a connection error when I try to setup a new account, what can I do?
In this case the best thing to do is sign up at www.pocketmags.com/register.aspx and then login to the app using these account details.   Cont...
Sat, 15 Oct, 2016 at 10:55 AM
How do I view my Digital subscription on my iPhone?
1. Download the DNA app from the app store here 2. Open the DNA app 3.   Click: Login / Register 4. Click: "I have a p...
Fri, 14 Sep, 2018 at 11:42 AM